Click me trigger
Info Main Title
My message
Close
Notice Main Title
My message
Close
Success Main Title
My message
Close
Error Main Title
My message
Close
BIKES
BY BRAND
WHYTE
RALEIGH
LAPIERRE
KINESIS UK
DAWES
BLB
6KU
AVENTON
CINELLI
ELECTRIC
E-BIKES
E-CARGO ACCESSORIES
E-CARGO BIKES
FOLDING E-BIKES
E-BIKE ACCESSORIES
ADULT BIKES
HYBRID BIKES
SINGLE SPEED & FIXIE BIKES
FOLDING BIKES
MOUNTAIN BIKES
ROAD BIKES
GRAVEL BIKES
LADIES BIKES
JUNIOR BIKES
BALANCE BIKES
JUNIOR BIKES
ACCESSORIES
LIGHTS
FRONT LIGHTS
REAR LIGHTS
LIGHTS SETS
LOCKS
D-LOCKS
CHAIN LOCKS
COMBINATION LOCKS
BIKE SECURITY
ANCHORS
PADLOCKS
FOLDING LOCKS
PACKS & LUGGAGE
PANNIER BAGS
BACKPACKS
SADDLE BAGS
TRAVEL BAGS
BASKETS
PANNIER RACKS
LUGGAGE ACCESSORIES
PUMPS
TRACK PUMPS
PORTABLE PUMPS
C02 PUMPS
SHOCK PUMPS
CHILD SEATS
REAR CHILD SEATS
FRONT CHILD SEATS
CHILD SEAT ACCESSORIES
TRAILERS
SINGLE TRAILERS
DOUBLE TRAILERS
OTHER TRAILERS
FINISHING KIT
GRIPS
BAR TAPE
SADDLES
MUDGUARDS
BELLS
TOOLS
LUBRICANTS & GREASE
PHONE MOUNTS
OTHER ACCESSORIES
CLEANING PRODUCTS
BOTTLES & CAGES
KICKSTANDS
COMPUTERS & GPS
OTHER KIT
HELMETS
HELMETS
SHOP ALL HELMETS
URBAN HELMETS
ADULT HELMETS
JUNIOR HELMETS
CLOTHING
ESSENTIAL CLOTHING
GLOVES
HIGH VISIBILITY
HEAD & NECKWEAR
JACKETS & GILETS
SERVICE & REPAIR
WORKSHOP SERVICES
BRANDS
ALL BRANDS
TOP BIKE BRANDS
KINESIS UK
LAPIERRE
CREME CYCLES
DAWES CYCLES
RALEIGH
VELOE CARGO BIKE
WHYTE
OTHER TOP BRANDS
DASHEL
HAMAX
HILL & ELLIS
LEZYNE
MUC-OFF
SKS
THULE
TOPEAK
HIPLOK
ABUS
BROOKS ENGLAND
EXPLORE THOUSAND
FIZIK
SALE
BY DEPARTMENT
ALL SALE
BIKE SALE
HELMET SALE
ACCESSORIES SALE
HELP & ADVICE
CONTACT US
CYCLE TO WORK
GIFT VOUCHERS
SIZE & GUIDES
SHOWCASE
CYCLE ACCIDENTS
0
Your Profile
Your Basket
0
Your Offers
0
Continue Shopping
Checkout
Click & Collect is FREE
Contact Us
CONTACT INFO
CLICK AND COLLECT IS FREE
*WHYTE BIKES HUGE SALE - ENDS 30th Sept - click here to check offers*
To improve your shopping experience today and in the future, this site uses cookies.
Read our full Privacy Policy & Cookie information here
I Accept Cookies
Home
Cycle Spirit London Returns Policy
Cycle Spirit London Returns Policy
Download Returns PDF
Cycle Spirit London’s return policy lasts
30 days
from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
In certain circumstances we may be able to offer you a credit note to the value of the purchase made.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A valid proof of purchase should also be provided for us to process the claim.
Unfortunately, we cannot refund any delivery charges or associated cost in connection with the purchase, unless there is an error on our side.
Several types of goods are exempt from being returned. Perishable goods such as bicycle inner tubes and tyres cannot be returned, unless developed a fault. For hygiene and safety reasons, we also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Items, that have been altered or customised in any way will need to be inspected, as customisation may void your warranty and therefore items may not be covered.
In any instance, please contact us directly. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after purchase or delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you confirmation to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, double check your bank account. Next, contact your credit card company or bank as it may take some time before your refund is officially processed.
If you’ve done all of this and you still have not received your refund, please contact us at
info@cyclespirit.com
.
EXCHANGES (if applicable)
We only replace new items if they are defective or damaged. If you need to exchange it for any other reason, send us an email at info@cyclespirit.com. Please include your full name, email address, order ID or transaction ID (if you made purchase directly from our store) If possible, then please attach a copy or image of purchase receipt.
SHIPPING YOUR RETURN
To return your product, you should send your items to the following address including your order and contact details.
Cycle Spirit London
599 Lea Bridge Road, E10 6AJ
London, United Kingdom.
In any instance, the buyer will be responsible for paying shipping costs of returning items. If you receive a refund, the cost of return shipping will be deducted from your refund or added to your balance. Alternatively, you can drop items directly to store. The time it may take for your exchanged items to reach you, may vary, depending on your location.